Q - Are you ISO 9001:2000 accredited?
A - Yes, We have ISO 9001:2000 accreditation for all 5,200 products which we sell.
Q - Are you ISO 14001 accredited?
A - Yes We re-use and recycle all materials wherever practical and always seek to reduce all harmful effects arising from our business. We are the first nation-wide company in the industry to receive and continually retain this accreditation.
Q - What other accreditations do you hold?
A - We are one of the few privileged companies to offer our services to the Royal Household and have been doing so for over 30 years. We have also been accredited as an investor in people since 1998.
Q - What is your VAT number?
A - GB594371315
Q - What is your company registration number?
A - Registered in England No.442696
Q - When was the company first registered?
A - 1913
Q - Who is responsible for quality?
A - Carole Keane, Quality Assurance and Environmental Manager carole.keane@lyreco.com
Q - Who do I contact if I have a complaint?
A – email or call us on 0845 767 6999.
Q - What do I do if I have received the wrong product?
A – email or call us on 0845 767 6999.
Q - Who do I contact if I have a pricing query?
A – email or call us on 0845 767 6999.
Q - How do I request a Credit Note?
A – email or call us on 0845 767 6999.
Q - Can our sister companies buy from Lyreco in other countries?
A - Yes, we operate in 27 countries Worldwide. Visit Lyreco World for more information.
Q - I have not received my delivery?
A - Please contact our Customer Services department on 0845 767 6999.
Q - I have only received part of my delivery, where is the rest?
A - Please refer to your delivery note and contact our Customer Services on 0845 767 6999.
Q - Do you just sell online ?
A - No, we sell all 5,200 of our products through our catalogue - as well as online, you can order by phone 0845 767 6999 or by fax 0845 076 2698
Q - How do I get a Catalogue ?
A - Choose the option from our website or call us on 0845 767 6999.
Q - What if I want to return a product ?
A - You are free to return any stationery item from the catalogue - in its original, undamaged packaging within 30 days of delivery. Simply phone us on 0845 767 6999 or email us and we’ll cancel the bill and pick up the goods absolutely FREE!
N.B. There are a small number of non-returnable items in our catalogue. These are described online as such. In our hardcopy catalogue, they are clearly marked with the red X as shown to the left.
Q - What other guarantees of quality do you offer ?
A - Next Day Delivery, Guaranteed FREE Delivery, Guaranteed No Quibble Returns for general office stationery products, Guaranteed 12 Month Product Quality, Guaranteed Quality Commitment.
