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Lyreco wins the European Office Products Award in the Corporate Social Responsibility category.

On 30^th January 2012, Lyreco were awarded the European Office Products Award for Corporate Social Responsibility in front of more than 350 guests at the prestigious annual awards dinner, which is organised by OPI during the Paperworld exhibition in Frankfurt.

The Corporate Social Responsibility award was received by Steve Law – CEO for Lyreco.

The entries have been judged by a panel of office products industry executives, including 3M, Avery, Brother, Esselte, Fellowes, Pilot, Quantore and OPI.

The short listed companies for the award were: BIC, Esselte, Lyreco, Office Team, Staples.

The assessment criteria and elements taken into account by the judges were:

The CSR programmes, practices and policies that enhance the company as a socially and environmentally aware operation.

The steps taken to develop a more responsible corporate culture. This could be green initiatives, educational/motivational initiatives for staff or customers, training etc.

The additional schemes to improve the operational impact. For example, community initiatives, joint ventures with local governments and NGOs, etc.

The effective monitoring of our CSR initiatives.

OPI said “Judges praised Lyreco as a company that lives, works and breathes its approach to CSR, consistent in everything it does”.

This award received with great pride by all the Lyreco staff who contribute on a daily basis to our Sustainability strategy.

Lyreco have launched a new in house customer care team, based in our Telford Head Office

This team of office based staff have been set up to ensure that our field based customers who’s current sales professional is unable to cover their area is cared for by one of our in house professionals.

They will ensure in the interim, our customers have at least one call per month to discuss their office solution requirements, that our fantastic offers are presented and any issues or queries are resolved in a timely manner, before handing our customers are handed back to a field based sales professional.

This team has been launched to ensure all our customers continue to have the very best account management we can provide, even when unplanned events occur beyond our control.

Rob Jones Lyreco Head of Customer Service commented – “We launched our customer care team back in November and it has proven to provide a real positive experience for our customers.  Customer care is Lyreco’s primary concern and with the implementation of the new team we can ensure all our customers are being looked after by a specific person either in the field or within in-house.

In 2010 Lyreco published a strategy for Corporate Responsibility with targeted actions to take us from our current position, through ‘excellence’ in 2013 reaching our ‘vision’ in 2015.

The aim of the strategy was to clearly define our approach for all interested parties, with a road map and to ensure that we keep transparency on the areas we believe are important.

View our PDF to see our progress to date, providing the examples of which we are most proud.